Customer Service Manager

Responsibilities:

• Professionally resolve employee/consumer requests via email, chat, phone, or Zendesk.
• Efficiently gather information and disseminate it to Customer Support or other departments.
• Develop and implement training processes to ensure employees are equipped with the necessary skills and knowledge.
• Proactively identify opportunities to enhance the customer experience and propose actionable solutions.
• Acquire in-depth knowledge of product functionality and key selling points to effectively address customer inquiries.
• Conduct thorough research on competitor companies to stay informed about industry trends and developments.
• Collaborate and strategize with the sales and engineering teams to align product offerings with market demands.
• Conduct product demonstrations for customers, staff, and consumers to showcase product features and benefits.
• Perform any other duties as assigned by the company.

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