Customer Support Specialist

WE’D LOVE TO HEAR FROM YOU IF:

You are an upbeat team-player who thrives on being the first line of customer support, self motivated and enjoys data to track performance. You also would love to:

• Provide customer support via various communication methods (phone, email, etc.) quickly identifying and solving the immediate issue while working to proactively resolve future concerns.
• Clearly documents all customer contact accurately within Salesforce and other tools. Escalating situations as appropriate.
• Identify and report bugs, system issues and biller hints that would make it easier for customers (consumers and providers) to use doxo.
• Educate providers on the value of doxo and the benefit of going direct. Delicately overcoming objections and building a trusted relationship.
• Actively listen to concerns, ask thoughtful questions, and resolve issues to create a one stop shop experience.
• Provide feedback to improve our customer experience. You are empowered to share feedback and take ownership of team results.
• Meets goals and metrics which include quality, sales targets and productivity (FCR, SLA, Quality, etc.)

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