Customer Support Specialist

In this role, you will:

• Respond to various customer inquiries via Zendesk (email and live chat).
• Work closely with your support lead to meet agreed monthly KPI goals and other role-specific requirements and ambitions.
• Identify and escalate user issues, ensuring the information is shared appropriately with internal teams, including engineering, marketing, and sales.
• Engage with business and professional users at all levels with varying needs, adapting your approach and communication style as required.
• Identify gaps in our internal knowledge base and suggest relevant improvements.
• Create individual OKRs and contribute toward team-wide OKRs to help us meet our goals.
• Proactively identify opportunities to improve account health and overall growth and success of Grammarly Business accounts.

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